Our Strict Quality Control Policy on Raw Agarwood Orders

• When we say wild, we mean wild! All our “wild” designated agarwood and oil is from genuine 100% naturally occurring wild forest agarwood trees with no human interventions prior to harvest. Occasionally we might offer other options, but they will be clearly indicated as either “cultivated” (farmed) or “semi-wild” (agarwood growth influenced by human intervention in a natural setting). When we say wild, we mean wild!

• One tree wonders! We strongly prefer single-tree agarwood harvests and single tree Oud oil distillations. This has both environmental benefits and aesthetic benefits in terms of capturing the unique essence of a single, fully mature, agarwood tree. When this single-tree preference is not possible we strongly favour combining wood from only a few fully mature trees, of known provenance, from trusted and experienced harvesters. More and more you will see us moving toward single-tree productions. It’s part of our commitment to sustainability and the joy we take in honouring the individual aromatic “soul” of each tree we harvest.

• Selecting wood for both beauty and aroma. We always do our best to send you beautiful-looking whole pieces of agarwood as best we can, regardless of the size of your order. Already, our entire agarwood supply is always carefully chosen for both aroma and aesthetic appeal. Then we do our very best to fill your order with solid, attractive pieces of agarwood, as best we can, based on the number of grams you purchase of a particular variety. Purchasing at least 5 grams or more will give you an aesthetic advantage allowing us to select more attractive single pieces of agarwood just for you that will demonstrate clearly the natural form, color, and texture of the wood you have chosen. We also have many larger display-quality pieces available. We are happy to show you specific pieces on request.

• You will never receive dust, small chips, or low-quality scraps; unless the product is described and shown as such in the listing.