Discount Codes • Policies • Important Notes
INSTANT DISCOUNTS AVAILABLE AT CHECKOUT!
15% OFF ORDERS OVER $399 - enter code 15OVER399
25% OFF ORDERS OVER $799 - enter code 25OVER799
• Use the discount code that best fits your order. •
• Discount codes also apply to SALE items - double discounts apply! •
• SHIPPING FEES and UPGRADES: Choose the shipping option that seems to best suit your order size and your shipping preferences. Occasionally we may suggest or require that additional shipping fees be added to your order. We are doing our best to provide the very best shipping option on a case-by-case basis to get your products to you safely and in a timely fashion. Please bear with us.
• CUSTOMS FEES, DUTY, and TAXES on INTERNATIONAL SHIPMENTS (including Europe, USA, Canada, Australia, Singapore, Japan, etc…) generally DO NOT PAY substantial import customs fees. Most of our customers around the world pay NO IMPORT FEES or VERY LOW IMPORT FEES. We have years of experience with international shipping and make our best effort to provide the appropriate documentation for your specific country to reduce or eliminate customs duties and taxes as much as possible. That said, we cannot be held responsible for unexpected import fees, customs delays, or customs retention of your order. In the end, we really want to make our customers happy and our reputation speaks for itself.
• SHIPPING TIMES:
Please rest assured:
1. Orders are normally shipped within 24-48 hours.
2. Most orders are delivered within the expected time frame. If by chance your order is delayed, please bear with us. We do our best to inform you in advance if we expect any unusual delays. Rest assured we are doing our best to get your package to you safely and in a timely fashion. Occasionally packages just take a little longer to arrive than is typical. Please be patient. You are also just as likely to receive your package earlier than expected. If you're uncomfortable with a little uncertainty, please choose premium shipping at checkout.
3. We guarantee you will receive your order or your money back.*
DISCLAIMER: Our products are pure, natural, and chemical-free. Some products are not only used simply for the aroma, but also have traditional medicinal or culinary uses. Get properly informed before using any product in or on your body. Some people tolerate natural aromatics and essential oils easily and others do not. Use caution and common sense. Get informed about this specific product from a variety of sources before you decide how to use it. We recommend that you use only small amounts until you are familiar with all the effects. As with any natural product, allergic sensitivity is possible. Always test for 24 hours on a small area of skin before more intensive use. No medical or health claims are made regarding any product. Inform yourself regarding the correct and safe use of natural products before using them. Although some essential oils are commonly taken internally as traditional medicine or for culinary use, we never recommend that you take our products internally. Should you choose to take any of our products internally you do so entirely at your own risk. It is generally advised that you should avoid your eyes, face, and mucous membranes with all of our products. We are not responsible for any such use or misuse, accidental or intentional.
Essential oil diffusers: Not all essential oils are safe or appropriate for essential oil diffusers or direct inhalation. Any references to essential oil diffusers, burners, etcetera are purely anecdotal and should not be taken as advice or recommended safe use.
*Clarification of exceptions to above point #3. “We guarantee you will receive your order or your money back.*“ The only exceptions to this guarantee are as follows: (a) the permanent and irreversible seizure of your shipment by your country’s customs and import authority. This has simply NEVER happened to any of our shipments before in the many years we have been in business. We have experience shipping to almost every country in the world and this has never happened before, so we do not consider it a genuine cause for concern. In the very rare and unusual case that a package is rejected by local customs authority, it is always returned to us. In that case we can either refund your order or reattempt shipping. However in a case where you're local customs authority seizes and permanently confiscates or destroys a package of goods we will not be held responsible. (b) In case that you, the customer, or the receiver of the package, intentionally modify the delivery address or receiver’s name, or intentionally forfeit the signature requirement on your side of the delivery process with the shipping provider, we will not be held responsible if the package is lost, stolen, missing, or undelivered.
